Refund and Returns Policy

Refund & Returns Policy

Last Updated: January 1, 2025

⚠️ ALL SALES ARE FINAL — We do not accept returns or issue refunds. Please read this policy carefully before purchasing.

All Sales Are Final

Due to the nature of our products (research chemicals and peptides), all sales are final. We do not accept returns, exchanges, or issue refunds under any circumstances. This policy exists to maintain the integrity and safety of our research compounds and to comply with applicable regulations.

Why We Cannot Accept Returns

Research-grade chemical compounds have strict handling, storage, and chain-of-custody requirements. Once a product leaves our facility:

  • We cannot verify storage conditions were maintained
  • We cannot guarantee the chain of custody has been unbroken
  • Accepting returned compounds poses potential safety and contamination risks
  • Regulatory compliance requires strict handling protocols

Order Errors & Damaged Shipments

While all sales are final, we will work with you in the following limited circumstances:

Incorrect Item Shipped

If we shipped you the wrong item, contact us within 48 hours of delivery at support@madsciencelab.com with your order number and photos. We will send the correct item at no additional cost.

Damaged During Shipping

If your order arrives visibly damaged (broken vials, compromised packaging), contact us within 48 hours of delivery with photos of the damage and the packaging. We will evaluate each case individually.

Lost Packages

If tracking shows your package was delivered but you have not received it, contact your local carrier first. If the issue is unresolved after 5 business days, contact us at support@madsciencelab.com. We will investigate with the carrier on your behalf. We are not responsible for packages lost or stolen after confirmed delivery.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment. Once an order has been prepared and handed to the carrier, it cannot be cancelled. To request a cancellation, contact us immediately at support@madsciencelab.com. We process orders quickly — same or next business day — so prompt contact is essential.

Research Use Acknowledgment

By completing a purchase from Mad Science Labs Peptides, you acknowledge and agree that:

  • All products are strictly for in vitro laboratory research use only
  • Products are NOT intended for human or animal consumption
  • Products are NOT FDA approved
  • You are a qualified researcher using these compounds for legal research purposes
  • All sales are final and you have read and agree to this Refund Policy

Contact Us

For questions about this policy or your order, contact us:
support@madsciencelab.com
Response time: 24–48 business hours

⚠️ RESEARCH USE ONLY: All products are strictly for in vitro laboratory research. Not for human or animal consumption. Not FDA approved. All sales are final.